Refund Policy
Effective Date: : January 12, 2025
At dhaka international marathon, we strive to provide you with high-quality services and products. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.
1. Event Registrations
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Cancellation: If you need to cancel your registration for an event, please notify your event organizer. If they allow, we will back your registration fee by deducting the platform and payment gateway fee within 7 working days.
2. Merchandise Purchases
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Return Eligibility: You may return items within 07 days of receiving your order for a full refund, provided the items are in their original condition, unused, and with all tags attached.
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Return Process: To initiate a return, please contact our customer service at +88 01339981605 to receive a return authorization. Once approved, you will receive instructions on how to return your item.
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Refund Process: Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer's policies.
3. Non-Refundable Items
Certain items may be non-refundable, including:
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Gift cards
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Downloadable software products
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Items marked as final sale
4. Exchanges
If you need to exchange a defective or incorrect item, please contact us at info@dhakainternationalmarathon.org. We will guide you through the process.
5. Contact Us
For any questions regarding our refund policy, please reach out to our customer service team:
Dhaka international marathon
info@dhakainternationalmarathon.org
+88 01339981605
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